Professional Attitude
Knowledge1) SWBAT identify the mission and goals of an organization. [ST]
2) SWBAT recognize the norms and culture in an organization. [ST] 4) SWBAT explain the importance of being on time and completing work in a timely manner. [ST] 5) SWBAT know different methods to use for keeping track of directions. [ST] 6) SWBAT define flexibility and explain the importance of being flexible. [ST] 11) SWBAT identify a variety of customer service skills [also include tact, empathy, and personal appearance]. [ST] 14) SWBAT Describe the nature of conflict. [ST] 15) SWBAT Articulate the components and norms of negotiation. [ST] |
Skill3) SWBAT do their work in a timely manner. [LT]
8) SWBAT follow directions. [LT] 9) SWBAT demonstrate flexibility[LT] 12) SWBAT perform customer service skills. [LT] 16) SWBAT utilize a negotiation technique in a conflict. [LT] |
Reasoning10) SWBAT evaluate the impact of following directions, being flexible, timeliness, and priority setting affect an organization’s mission, norms, and culture. [LT] 13) SWBAT compare and contrast customer service skills (in a variety of scenarios). [LT] 17) SWBAT infer the link between effective negotiation skills and effective leadership. [LT] |
Red = Norms
Gold = Flexibility and Dependability
Green = Customer Service Skills
Purple = Conflict Resolution
ST = Short Term Supporting Learning Target
LT = Long Term Learning Target
Gold = Flexibility and Dependability
Green = Customer Service Skills
Purple = Conflict Resolution
ST = Short Term Supporting Learning Target
LT = Long Term Learning Target